Client User Agreement Terms

DOLLYGLAM ETIQUETTE Our DollyGlam environment is one of relaxation and tranquillity. Please respect all DollyGlam guests’ right to privacy and serenity.   HEALTH CONDITIONS Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your DollyGlam reservation.    VALUABLES DollyGlam accepts no responsibility for loss of valuables and jewellery at any time at the booked location.    PRICES & TREATMENTS Our prices are subject to change without notice. E&OE. We reserve the right to change the nature of any services, courses or package at anytime Membership Terms and Conditions Please see membership T&C HERE  CHILDREN’S POLICY We are delighted to offer treatments for children under 16 years old however they must be accompanied by an adult for the whole duration. Please contact the DollyGlam reservations team for details on treatments available for our young guests. We understand at times it is necessary to bring your children to a DollyGlam service; we endeavour to accommodate this, but we ask that you respect other clients if present.   Cancelation Policy   Your appointments are very important to the DollyGlam team; each appointment is reserved especially for you. At DollyGlam we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hours' notice for cancellations.   Strict 24 hour cancellation policy   Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply (the 15% deposit)   Less than 24 hours notice will result in a 15% charge, if a multiple service or group appointment is cancelled a 15% charge per service will be made.      Gift Voucher Terms and Conditions   Once issued the value on the DollyGlam Gift Card can be used as full or part payment at any DollyGlam. The card can be loaded with any value between £5 and £200. The maximum value stored on the card is £200. The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase. Any additional cost exceeding the value of this voucher will be paid by the redeemer. All monies on the card must be used by the expiry date which is 6 months from the date the card was issued. Any balance left on the card after 6 months of not being used will be deducted. You should treat this card as cash - it cannot be replaced if lost. This gift voucher will be considered null and void without the Expiry Date and Authorized Signature being filled up, seal and other authentication signs or if tampered. Please be aware that if you select 'Standard Recorded' delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost. To check the remaining balance on your card email us at info@DollyGlam.com referencing your unique gift card serial number. Calls are charged at local rate. The card is not a credit, debit or cheque guarantee card. DollyGlam reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice. In the event of any dispute, the decision (DollyGlam) is final. Your statutory rights are not affected.     Membership Terms and Conditions Please see membership T&C HERE    Retail Products Refund & Exchange Policy Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from DollyGlam. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot except returns after 14 days of purchase. Proof of purchase for your item is required always.  This does not affect your statutory rights.     Online Booking Terms & Conditions We would like to ensure that your appointment at the DollyGlam runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us. •    We will contact you to discuss any alterations to your appointment •    Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked. •    Prices do not include any promotions, offers or discounts that you may be entitled to e.g. Recommended Friend, Colour Sale, etc. •    Bookings made online may need to be slightly amended to fit in with DollyGlam time slots and stylists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!) •    If you miss your appointment or cancel it with less than 24 hours’ notice, you will lose your deposit. If you are unable to find the availability that you are looking for, don't worry , just drop us a note via email or through social media and our DollyGlam Team will do their very best to find an appointment to suit your needs!     Our Privacy Policy & Cookies   Information and data collected online through this website or otherwise supplied to DollyGlam will only be used for its intended purpose. No information will be given by DollyGlam to any third parties or agencies. No personal information will be stored on this site. All and any data received from applicants will be deleted when they are no longer required. We confirm that where you give us confidential information we shall at all times keep it confidential, except as required by law or as provided for in regulatory, ethical or other professional pronouncements applicable to our engagement. You agree that it will be sufficient compliance with our duty of confidence for us to take such steps as we in good faith think fit to preserve confidential information both during and after termination of this engagement   Compliance with the 1998 Data Protection Act   Under the conditions of the 1998 Data Protection Act, individuals are protected from the indiscriminate collection of personal data as well as its storage and distribution. DollyGlam fully complies with the main five principles of the 1988 Act in the following ways:   Lawful Purpose Personal data will only be held by DollyGlam for specific lawful purposes and will not be disclosed in any matter which conflicts with that purpose;   Accuracy & Relevancy Personal data kept by DollyGlam will be as accurate, up-to-date, adequate, and as relevant as reasonably possible, and not excessive;   Period of Retention Personal data will not be retained by DollyGlam any longer than is necessary for the original purpose for which it was given, nor used for any further future undisclosed purpose, nor without the expressed permission of the person to whom that data relates; Data Security Personal data will be kept as securely as possible by DollyGlam so as to prevent unlawful access, accidental loss, disclosure, unauthorised access or alteration to the data which is kept;   Access to Data Upon request from a Data Subject, DollyGlam will let the Data Subject know what data relating to him or her is being kept by them.   Cookie Policy   What is a cookie? A cookie is a small file which is sent to your computer, phone or tablet (or any other web access device) by a website These files can then be accessed by that website as and when you visit it. Find out more about the use of cookies on AboutCookies.org and cookiecentral.com.   Why do we use cookies? We use cookies to ensure that certain aspects of our website and its functionality work efficiently and correctly. We use the following: Service cookies that help us to make our website work as efficiently as possible.   Example: siteVersion This cookie helps to control which site you see. Both our main and mobile websites automatically redirect you to the site which is deemed most appropriate for your device; however both sites have a link at the bottom of most of the web pages that allows you to view the other version of the website. Clicking this link adds the siteVersion cookie to your computer and acts as an override for the automatic redirection. Removing our cookies If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the following file name: siteVersion.   Managing your cookies preferences Most browsers on all web browsing devices (PC’s, Phones, Tablets, etc.) allow you to turn off cookies. To disable cookies check the below links for your browser to get specific information on how. Internet Explorer Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.   Firefox Cookie settings in Firefox are managed in the Options window's Privacy panel.   Chrome Click on the DollyGlam icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.   Safari Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.   Opera You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.   Mobile Devices   To manage cookies on your mobile device (phone or tablet) please consult your manual.   Information on deleting or controlling cookies and how they work is available at AboutCookies.org. AboutCookies.org has more information about how cookies work with specific browsers.